Privacy Policy

Menstrosan.se cares about your privacy. When you shop with us or visit our website, we want you to feel confident about how your personal data is handled. Below, we describe how we collect, use, and protect your information – and what rights you have under GDPR (the EU General Data Protection Regulation).

Data Controller

Menstrosan.se is operated by: Carielle AB
Organization number: 559346-3770
Address: Enbacken 33, 187 44 Täby
Email: kontakt@menstrosan.se

We are responsible for the processing of your personal data according to this policy.

What personal data do we process and why?

We collect personal data when you, for example, place an order, contact us, or visit our website. This information is used to provide you with a smooth shopping experience, manage deliveries, improve our service, and communicate with you.

Examples of personal data we process:

  • Name, address, phone number, and email (to handle orders, customer service & email communications)
  • Payment information (securely handled by third parties, e.g., Klarna or Stripe)
  • Order and purchase history (for returns, complaints, and offers)
  • IP address, device, and browser information (to improve the website and prevent fraud)
  • User behavior and click data (for analysis and marketing, only with consent)

Legal basis for processing

We process your data based on the following grounds:

  • To fulfill our contract with you (e.g., when you place an order)
  • To comply with legal obligations (e.g., accounting laws)
  • Based on legitimate interest (e.g., improving user experience)
  • With your consent (e.g., for newsletters and advertising)

How long do we keep your data?

We keep personal data as long as necessary to:
Fulfill our contracts and obligations to you, comply with legal requirements (e.g., storing transactions for up to 7 years), or until you withdraw your consent or request deletion (if we are not required to retain it).

Cookies

We use cookies to improve your experience, analyze traffic, and show relevant ads. Some cookies are necessary for the site to function properly, while others are only used after you have given your consent.

You can read more in our [cookiepolicy] or adjust your cookie settings via the banner displayed when you visit the website.

Sharing data with third parties

We never share your personal data with unauthorized parties. However, we may share certain information with trusted third-party providers to deliver our services:

  • Payment solutions: e.g., Klarna, Stripe
  • Shipping companies: e.g., PostNord, DHL
  • Marketing platforms: e.g., Meta (Facebook), Google, TikTok
  • Analytics and email tools: e.g., Klaviyo, Google Analytics

These parties act as data processors and only process your data according to our instructions and applicable law.

If data is transferred to countries outside the EU/EEA, we ensure this is done with appropriate safeguards, such as the EU standard contractual clauses.

Your rights

You have the right to:

  • Request a record of the data we process about you
  • Have incorrect data corrected
  • Request deletion of your data (if not needed for legal purposes)
  • Withdraw consent for marketing
  • Object to certain processing
  • Request data portability

To exercise your rights – contact us at kontakt@menstrosan.se. We will respond as soon as possible, no later than within 30 days.
If you believe we are handling your personal data incorrectly, you can also contact the Swedish Authority for Privacy Protection (IMY) at www.imy.se.